1. Returns

We do not accept returns on any purchases made with HostMinty.

• Digital services (website, hosting, CRM, automation, etc.)
• Physical items included within any service package

Once an order is confirmed, service execution and resource allocation begin immediately. Therefore, returns are not applicable.

2. Exchanges

We do not offer exchanges for any service plans or bundled physical products.

However, clients may upgrade their plan or purchase additional services separately if required.

3. Physical Products (Bundled with Services)

Certain HostMinty plans may include physical business items such as:

• Business cards
• POS machines
• Business tablets or laptops
• Printed marketing materials

These items are provided as part of a combined service package, are not sold separately, and are non-returnable and non-exchangeable.

4. Damaged or Defective Items

If any physical item is delivered in a damaged or defective condition:

• You must notify us within 24 hours of delivery
• You must provide clear photo or video proof

All such requests are subject to review and approval by the respective third-party partner/vendor.

A replacement will be processed only if the partner/vendor approves the claim. If not approved, no replacement, return, or refund will be provided.

5. Third-Party Partner Responsibility

HostMinty acts as a service provider and facilitator for bundled physical items. These items may be fulfilled by external vendors or partners.

Replacement decisions are governed by the respective partner/vendor policies.

6. Why Returns Are Not Applicable

HostMinty operates on a bundled digital business system model where services are customized, infrastructure is activated immediately, and physical items are pre-allocated or configured.

Due to this structure, individual components cannot be reversed or returned.

7. Recommendation Before Purchase

We strongly recommend reviewing all plan details carefully and booking a consultation before purchase to ensure the selected plan aligns with your business needs.

8. Related Policy

For refund-related conditions, please refer to: Refund Policy